Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

INTERNATIONAL purchases are not eligible for exchanges or returns. If you are unsure about your size, please contact us and we will be happy to help you select the right one.

To be eligible for a return, your item must be in the same condition in which you received it: unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at crosania@gmail.com.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any questions regarding returns, please contact us at crosania@gmail.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return has been accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved. If approved, you will automatically be refunded to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at crosania@gmail.com.

Exchange Terms and Conditions

Exchange requests must be submitted within 30 calendar days from the date of delivery. We do not issue monetary refunds; exchanges are available only for a different size or style. The shipping cost to send the item back to our facilities, as well as the cost of shipping the replacement item, is the responsibility of the customer.

Items must be in perfect condition, unworn or unused, with all tags attached and in their original packaging.

For more information or assistance, please contact us at infoclarissarosania@gmail.com or via WhatsApp at +57 304 5456417.